Electric Bikes from Electric Bike Factory - Electric Bikes Stoke on Trent, Staffordshireelectric bikes from electric bike factory - the best electric bikes in Staffordshire

About Us Electric Bike Factory is a trading name of Well Necessities Ltd who own and operate this website.

Please read the following information carefully before you make your purchase and should you have any questions, please email us on sales@electric-bike-factory.co.uk.

By placing an order on Electric Bike Factor you are indicating that you have read and agree to the terms and conditions stated below.
Making A Purchase Browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Payment
Payment must be received in full prior to delivery of goods.

We accept Visa, MasterCard, Switch, Solo, Delta, Visa Debit and PayPal. You can also contact us if you wish to pay by direct transfer to our bank account.

Your Order
When you receive confirmation of your order, this acknowledges that we have received your order. It does not indicate that a contract exists between us. We will confirm acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. If your item is not available in stock, we will email you with the option to cancel your order if you would rather not wait, or choose an alternative product.

Shipping And Handling Standard delivery within the UK is included in the price of the product unless otherwise stated, however certain postcodes will attract an additionl cost. Please contact us in advance of ordering if you are unsure about the charges that apply.

Delivery Schedule Delivery will normally be within 5 days of you placing an order with us. This excludes a bike conversion which will be scheduled for a mutually convenient date.

Free gifts offered with a product may not always be delivered with the product but should be delivered within 10 working days.

Although the best possible care will be taken to avoid damage to the property during a delivery or assembly, we are not liable for any damage caused.

Your Obligations to us
You must inform us within two working days of expected delivery if goods do not arrive, if they are damaged in transit, or if products are faulty on arrival, so that we can correct the problem as soon as possible. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges VAT (currently 20%) is included in the price for all orders made from the UK or the European Union. VAT may be exempted if you live outside the EU, although you may be liable for taxes within your own country on receipt of the goods.
Credit Card Security We use a WorldPay payment gateway to process your payment. This gateway stores encrypted credit card details in order that we can take the payment and provide our customers with a refund without needing to contact them for card details. Your card details are not available to view, apart from the last four numbers and the encryption used meets the rigorous industry standard compliance level.
Guarantee All products are covered by the manufacturer's warranty.

The length of this warranty is listed against each product and is valid from the date of purchase. The warranty covers all electronic and mechanical defects for this period excluding wear and tear. It excludes damage to materials and fabrics, except for any damage that is found immediately on delivery.

In the event of a problem with the product during the warranty period, our service team can be contacted by emailing us using the link on the store page. You will need to provide the following information:

Your Name
Your Address
Date of Purchase
Model number of Product
Serial Number
Description of problem

We will then advise our intended course of action. In the event that a repair to the product is to be undertaken, we will endeavour to repair the product at your premises. However, in exceptional circumstances (for instance, where there are repeated or multiple faults) we reserve the right to collect the product for delivery to our service warehouse where full diagnostics will be run.

The warranty covers the cost of all electronic and mechanical parts. It also covers associated labour cost of fitting these parts unless is deemed reasonable for the customer to fit the parts themselves.

An extended warranty is available on some products, for which the above terms apply.

Manufacturer's Specific Terms
If during this warranty period the materials prove to be defective, the manufacturer will replace any component that fails due to possible manufacturing defects, under the conditions specified below:

Conditions
The equipment subject to warranty must be made available to the manufacturer for inspection and repair.

1.Parts shown to have been damaged due to defects in materials or manufacturing, will be repaired based on the following conditions. Complete replacement will only be made if recommended by the Technical Services. The warranty will not be extended as a result of replaced parts. This warranty does not cover more wide-ranging rights, especially those such as exchanges, discounts or compensation for damages, or the acceptance of any kind of additional expenses.

2.This warranty will only be deemed valid when the original sales receipt or invoice (indicating the model and date of purchase) is presented along with the defective model.

3.This warranty does not cover and will not award compensation for any damages arising from modifications or adjustments made to the product without the prior written consent from the manufacturer, in compliance with local or national safety or technical regulations.

4.This warranty will not be deemed valid if the serial number of the product has been altered or erased, has disappeared or is illegible.

5.This warranty covers only the final consumer and is not transferable.

6.This warranty does not cover any of the following situations:

a.Modifications or alterations made to the product which alter the characteristics described in the instruction manual, without the prior written consent from the manufacturer.
b.Damage resulting from:
Misuse, including but not limited to: (a) using the product for purposes for which it is not designed, or failure to follow the manufacturer's instructions on use and maintenance, and (b) installation or use of the product in a manner that fails to comply with technical or safety regulations.
c.Repairs carried out by unauthorised Service Centres or by the customer him/herself.
e.Accidents, lightning, water damage, fire damage, inadequate ventilation or any other cause which is beyond the manufacturer's control
f.Defects in the system to which the product is incorporated

7.The manufacturer reserves the right to make any necessary repairs at the Technical Service workshops or at the customer's residence
Reaching Us If you need to reach us, please email us using the link on the store page.
Privacy Policy Well Necessities Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you're not happy with this, we won't set these cookies but some nice features of the site may be unavailable.

To control third party cookies, you can also adjust your browser settings
Returns Policy If you have purchased your product via the internet then your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email, quoting the order number supplied to you. A refund will be paid within 30 days of your order cancellation. You are responsible for the cost of return and the risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty. If you have had a kit fitted to your bike and subsequently change your mind and want it removing, then you are only liable for a partial refund on the kit and we reserve the right to charge labour and any other costs associated with removing the kit.

Any goods returned should be undamaged, unused and in the original packaging. Please contact us before returning goods. We accept the right to refuse any delivery to our warehouse that has not been pre-booked.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Should you require them, our registered company details are as follows. Please note that this is not the return address for products.

Well Necessities (Electric Bike Factory)
Unit 1 Flynn Row
Fenton Industrial Estate
Stoke on Trent
Staffordshire
ST4 2SE

Tel: 01782 534727
Email: sales@electric-bike-factory.co.uk

Company Reg. No: 7606081
VAT Reg. No: 113 9245 31
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